Hello! We at Cyberdigm are always ready to hear our customers' voices, wherever they are. Today, we visited Hyundai Card for an in-depth interview!

 

Many of you are already familiar with Hyundai Card. This time, Hyundai Card, Hyundai Capital, and Hyundai Commercial have all adopted Cyberdigm's document centralization solution.

 

Starting with 'Hyundai Card M' in 2003, Hyundai Card has led various trends with innovative branding and marketing, such as the industry's first 'Save Point' system for upfront discounts and later accruals.

Hyundai Card, Capital, and Commercial adopted our document centralization solution to enhance the security of personal information. Curious about how document centralization improves data security?

 

Let’s dive into the details of the interview.
 

✔ Key Challenges for Hyundai Card · Capital · Commercial 

- Need to protect documents containing personal and critical management information.
- Automatic classification and management of personal information and general documents.
- Difficulty in transmitting large files and sharing internal documents.

 

✔ Outcomes of Adopting Destiny ECM
- Complete information protection by storing all documents on a central server.
- Automatic classification and detection of documents containing personal information.
- Easy sharing of large files and internal documents via file location URLs.

 

 

 

 

  

Hyundai Card · Capital · Commercial’s Journey with Destiny ECM

 

1. What prompted the need for ECM?

 

Our motivation for adopting ECM differs slightly from other companies. While many companies implement document centralization for asset management and sharing, we focused on personal information detection and security. We previously used a personal information detection system on VDI PCs, but encountered limitations. We needed a solution that could fundamentally prevent document leaks and losses. We realized that centralizing and storing all created documents, encrypting them, and managing them within a centralized system could be the answer. After comparing various solutions, we chose Cyberdigm's ECM for its suitability in securing personal and critical management information.

 

2. How did you become aware of our product?

 

We conducted a thorough investigation of the most renowned ECM providers in Korea and performed POC (Proof of Concept) evaluations. Cyberdigm's product stood out for its system stability and superior features. During our market research, we reviewed notable companies, achievements, and various implementation cases. We shortlisted about 7-8 vendors before finalizing Cyberdigm's ECM solution based on our RFP (Request for Proposal) process.

 

3. What were the reasons for choosing Cyberdigm's ECM system?

 

Performance was the most critical factor. In our group, some entities had adopted and later discarded other ECM solutions due to performance issues. Cyberdigm’s virtual drive approach, which connects to the server only at specific times, seemed optimal for performance. Additionally, Cyberdigm’s extensive references and the company’s size, indicating robust support capabilities, were crucial. The confidence and clear explanations from Cyberdigm’s team also played a significant role in our decision.

 

 4. Were there any challenges during the ECM system implementation?

 

The main challenge was integrating with numerous existing systems, especially considering our extensive use of security solutions and various internal systems. Despite the complexity, Cyberdigm’s team, from the sales manager to the development team, worked diligently and logically addressed issues, making the project atmosphere positive.

 

 

 

 

Unique Experiences with Destiny ECM at Hyundai Card

 

1. Can you explain how your system is utilized differently?

 

We previously used a web-based system called PCloud, which had accessibility issues. Cyberdigm's ECM, with its file explorer-based interface and personal information detection integration, allows for easier document management. Unlike other companies managing all documents as 'common documents,' we allocate individual storage spaces and create shared folders for team collaboration, upon approval, to ensure personal information is securely managed.

 

Our work-from-home policy leverages VDI, allowing employees to access centralized documents securely from home. To prevent document leaks during remote work, we enforce security measures, including watermarking with employee IDs.

 

2. What are the most frequently used or valued features?

 

The most significant achievement is replicating our existing work environment through Cyberdigm's user-friendly file explorer interface. We frequently use the personal information detection folder and URL-based file sharing, which simplifies large file transmissions.

  

3. Have there been any user complaints post-implementation?

 

Initially, users struggled with the transition, especially those accustomed to local storage. We addressed these issues through internal training and FAQs. While our primary focus is security rather than convenience, we continue to improve user satisfaction by resolving reported issues.

 

4.What additional features would you like to see in Cyberdigm’s ECM product?

 

We appreciate the protection against document leaks and losses. It would be beneficial to enhance DLP (Data Loss Prevention) features further, such as adding functionalities to restrict USB access and site blocking, thus creating a more comprehensive security solution.