(KB Kookmin Bank New Building)

✔ KB Kookmin Bank's Concerns

- Need to prevent the leakage of customer information.
- Need to convert personalized work output documents into organizational assets.
- Difficulty maintaining work continuity and collaboration during remote work.

✔ Achievements with the Introduction of Destiny ECM

- Strengthened security policy by setting access rights for customer information documents.
- Established a centralized document management system, KB-Drive, to convert documents into assets.
- Built a smart work environment by storing and sharing all work documents within KB-Drive.

<Full Customer Interview Article>

‘KB-Drive’: Collaborate Anywhere Without the Risk of Document Loss

Following the declaration of implementing a differentiated customer information protection policy, KB Kookmin Bank is collaborating with Cyberdigm for efficient and systematic customer information protection. Additionally, to prevent information leakage, they have established a dedicated organization and strengthened their information protection inspection system through an integrated platform and personal information management system.

Document Security with a Systematic 'Integrated Personal Information Management System'

To prevent the leakage of customer information, KB Kookmin Bank has established thorough control procedures. These include mandatory X-Ray screening when entering the data center, mandatory formatting and installation of essential security programs when importing/exporting PCs, and separating internal and external networks. All documents within PCs are managed with encryption. Access to customer information requires additional authentication, and only authorized employees are permitted access under a strengthened security policy.

Externally, to prevent customer information theft from electronic financial fraud, KB Kookmin Bank has upgraded its abnormal transaction detection system (FDS) and expanded its detection scope to prepare for new fraud types. They also inspect external companies handling their business for customer information management practices and have established a personal information management system for continuous monitoring and systematic management of the entire process of collection, use, provision, storage, and disposal of personal information.

According to a KB Kookmin Bank representative, they regulate and operate approval, inspection, and reporting procedures for the provision and use of customer information between group companies within the KB Financial Group, operating an approval system for customer information requests and provisions, in compliance with related laws. They have also been recognized for their information protection management system by obtaining ISMS (domestic certification) and ISO27001 (international certification) certifications.

KB-Drive: A Secure Document Management System for Collaboration

In February 2019, KB Kookmin Bank introduced Cyberdigm's document centralization solution, converting personalized work outputs and knowledge assets into organizational assets. They established KB-Drive to ensure secure collaboration without the risk of document loss from employee turnover.

KB-Drive is a 'document management system' that implements a centralized document management system. New or existing documents are stored in a central repository rather than local storage devices, enabling systematic management, utilization, and sharing of documents. This centralization facilitates the assetization of documents and provides a smart work environment that supports remote and distributed work similarly to an office setting. During the COVID-19 pandemic, employees were able to maintain work continuity using KB-Drive, avoiding duplicate reports and utilizing reports from other departments for quicker document processing.

Specific benefits of the system include, Users cannot save documents on their local drives or VDIs; all work documents are centralized in KB-Drive, becoming bank assets. Existing documents can also be stored in KB-Drive using initial centralization tools, ensuring safe asset protection without arbitrary deletion of centralized documents.

Previously, documents on user terminals required individual inspection for personal information. The process involved encrypting all documents or separately managing those with personal information, leading to potential false positives or omissions. The new system allows for easy detection, identification, and management of documents containing personal information from a central location, strengthening security. Document export is simplified with a one-click request system linked to the integrated export system.

KB-Drive, accessible via the Windows Explorer as a drive, offers a user interface (UI) and user experience (UX) similar to using personal PC drives and folders. This centralization allows easy search and utilization of bank documents within the Windows Explorer, maintaining security through access-controlled document search and access. Document distribution through access-controlled URLs facilitates easy sharing via email or messenger. A KB Kookmin Bank representative noted that while physical separation of internal and internet networks, and logical separation through VDI reduce the risk of leakage, these environments pose collaboration challenges. The new document management system addresses issues of document loss from business changes or employee turnover.

The representative further mentioned, "We have achieved our initial goal of assetization to some extent, and now we aim to enhance collaboration. We plan to support document search, viewing, and editing via mobile devices to provide a convenient work environment for our employees in the rapidly evolving post-COVID-19 era."