Hello! Today, we are interviewing Manager Kim Myung-Jun from Hotel HDC and HDC Resort, part of the HDC Group, to hear about their usage of the Document Centralization Solution and various stories. How do Hotel HDC and HDC Resort use the Document Centralization Solution? Although their usage environments seem similar, they employ different policies for the Document Centralization Solution. In this blog, we will first introduce the news about Hotel HDC!

 

Hotel HDC, which we will learn about today, is a subsidiary of HDC Hyundai Development Company. Established in 2005, it operates the luxury brand hotels Park Hyatt Seoul and Park Hyatt Busan, part of the world-renowned Hyatt chain. With the goal of providing experiences that remain long in customers' memories, Hotel HDC offers differentiated services. Hotel HDC implements a document centralization policy (all documents are stored on a central server), but for external transfers, documents can be used freely without an approval process, enabling convenient collaboration through the sharing of large documents and real-time data updates.

 

Let's take a closer look at how Hotel HDC uses Document centralization solution!

 

 

✔ Hotel HDC's Concerns

- Need for a data-sharing platform usable in a smart office
- Requirement for managing accumulating data and assetizing work documents

 

✔ Achievements of Document centralization solution

- Enabled real-time document sharing through a free collaboration platform
- Allowed for smooth work during sudden remote work situations
- Prevented data loss in physical incidents like PC failures

 

 

 

 

Hotel HDC's Document centralization solution Implementation Story

 

1. What made you feel the need to adopt Document centralization solution?

 

Since the introduction of the smart office on February 3, 2020, the need for a data-sharing platform has grown. Employees work flexibly, starting between 7-10 AM and working for 9 hours. With no assigned seats and flexible working hours, it was difficult to know who was in the office, making file sharing challenging. There was also a need to manage the unnecessary accumulation of data from constant email exchanges for collaboration. Thus, we decided to implement Document centralization solution, a cloud-based sharing platform.

 

2. Why did you choose Cyberdigm's Document centralization solution?

 

We did a lot of reference checks. Compared to other companies and competitors, many large enterprises actually use this platform! The role of our team leader was also significant. The hotel and resort sectors are more closed-off than other industries. Data is strictly used internally with no external transfers. The team leader’s warm and friendly guidance made it easy to adopt the new program. His detailed explanations of the system were very helpful.

 

 

 

 

Special Features of Hotel HDC!

 

1. Can you tell us about how HDC Hotel utilizes Document centralization solution as a free collaboration and sharing platform?

 

HDC Hotel uses a policy where external document transfers do not require approval, allowing for free collaboration and sharing through Document centralization solution. The business units are mainly hotels, and the corporate office primarily uses it for corporate tasks, divided into two major departments: Management Planning and Business Development. Employees within each department accumulate data and files within their divisions, using the system efficiently without an approval process, unlike the resort. We value the reduced data collection and sharing process, increasing efficiency in our work.

 

2. How did you use Document centralization solution during remote work?

 

The ability to easily use work PCs through agent installation was a significant advantage. When employees couldn’t return to the office due to sudden circumstances like catching COVID-19, they could be instructed to install the agent and immediately access work documents, appreciating that "everything from the office is still there." Additionally, preventing data loss when PCs malfunction or when mistakes are made has become a crucial aspect. Employees now believe that once documents are placed in the central server, they are safe.

 

3. Were there any user complaints after adopting Document centralization solution?

 

Since there’s no approval process for transfers, employees began using it without hesitation. Except for a few initial complaints due to unfamiliarity, there have been almost no issues. Employees adapted within 2-3 weeks, perceiving it as similar to Dropbox, but better. Unlike Dropbox or web hard drives with 1-5 GB limits, we use up to 10 TB, leading to a positive perception and appreciation of the solution.

 

4. What changes occurred in your work after implementing Document centralization solution?

 

1) Document Sharing via Internal URL Distribution

Previously, work involved constant email exchanges of documents. Now, necessary files are easily shared using department folders, eliminating unnecessary steps and focusing on generating valuable data. Internal URLs with no size limits and instant updates improved work efficiency.

 

2) Easy File Retrieval through Keyword Search

Searching the server for required documents allows easy retrieval, which is effective for our flexible work environment without assigned desks. It simplifies finding reference documents.

 

3) Free File Sharing among Employees

Employees freely share files within their departments by granting each other permissions. This system has become very useful, with employees autonomously creating and using folder structures in consultation with document managers. Common folders allow new employees to easily access necessary information and work-related files, enhancing convenience.