Today, we had the opportunity to interview Mr. Changhoon Yang, the manager responsible for IT at HLB Group.

HLB Group operates various businesses, including new drug development, medical devices, marine engineering, and food & beverage, under the value of "Human Life Better," which aims to extend human life and improve the quality of life by addressing unmet medical needs.

Notably, HLB, which holds the global rights to the anti-cancer drug 'Rivoceranib,' has completed global phase 3 trials for liver cancer as a first-line treatment and has submitted a New Drug Application (NDA) to the U.S. FDA. The FDA's review is currently in progress.

HLB Group shared that, through document centralization, they have achieved central management and protection of knowledge assets, improved internal security awareness, and enhanced collaboration efficiency across departments. Let’s explore the reasons HLB felt the need to introduce a document centralization solution, why they chose Cyberdigm’s 'Destiny ECM,' and the innovative changes it has brought.

✔ HLB Group’s Challenges

The need for centralized management of knowledge assets
Addressing document loss and distributed management issues through document centralization
The need for a collaboration system across departments

✔ Results of Introducing Destiny ECM

Solved the issues of document loss and distributed management through document centralization
Enhanced security with logging and security policy functions, improving internal security awareness
Facilitated smooth collaboration across departments via project folders on the central server

HLB Group's Journey to Document Centralization

1. What prompted you to consider introducing a document centralization solution?

As interest in new drug development grew, the need to strengthen internal information security became more pronounced. At the same time, as the number of subsidiaries increased, the central management of knowledge assets became increasingly important, which led us to consider implementing a document centralization system.

2. Why did you choose Cyberdigm's document centralization system, 'Destiny ECM'?

We began reviewing document centralization solutions to assetize and protect knowledge. We looked into the top three products with the highest market share in Korea, and ultimately chose Cyberdigm's document centralization product due to its detailed functionality explanations.

We also reviewed other competitors’ products, but we were particularly focused on user document usage history, which was essential for audits. However, other competitors had significant shortcomings. For instance, Company E’s product had poor log management, so it couldn’t compare in terms of document or user control functionality. Company N also struggled to track document views, execution, or any attempts to leak data.

Another major advantage was that customer support is directly provided by Cyberdigm, the manufacturer. Since they handle both development and supply, it gave us confidence in their reliability.
 

3. Were there any challenges during the implementation of the document centralization solution?

One major challenge was the variety of environments across different subsidiaries. Another challenge was gaining consensus on internal controls, as not all employees fully recognized the importance of security. Some staff, for instance, questioned why their documents belonged to the company rather than to them personally. It was a challenge to instill the mindset that securing intellectual assets was crucial.

Fortunately, I had previous experience with a similar project at another company, so the overall implementation process went relatively smoothly. We were able to apply consistent security policies across all subsidiaries without major issues.

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HLB Group’s Utilization of Cyberdigm’s Destiny ECM

4. Could you describe how HLB Group uses the system?

Currently, we process around 40,000 to 50,000 documents monthly, with approximately 1.8 million documents registered in total. Key departments like the research and finance departments are required to use the centralized system, though not all departments are using it yet. We introduced document centralization to assetize information, and we plan to gradually expand the system.

5. What features are most frequently used or useful in your work?

We often use shared folders and access control features for collaboration. Given that there are multiple listed companies under our group, inter-departmental collaboration is frequently required, and the ability to set granular access permissions is highly useful. Currently, due to security protocols, documents can only be accessed within the respective department of each company, and not by other departments or divisions. However, for collaborative projects, the main department creates and shares folders, facilitating seamless collaboration.

While inter-company collaboration is relatively minimal at present, we plan to utilize these collaboration features more frequently in future projects, such as sales management. For example, our department plans to create a performance folder, where other departments and teams will upload their data for shared use. In the future, we hope to integrate AI to further enhance functionality.

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The Future of Cyberdigm Document Centralization and AI Integration!During the interview, HLB Group expressed great interest in the combination of Cyberdigm’s document centralization solution with AI, particularly natural language processing technologies like Chat GPT. In response, Cyberdigm is actively developing AI integration features that enable sophisticated Q&A and automated document analysis within documents. By incorporating AI models such as Luxia from SolidLux and Chat GPT from OpenAI, Cyberdigm plans to build a chatbot interface that can instantly retrieve document attributes, version histories, and permissions, maximizing document management efficiency. This combination of AI and document centralization will drive new innovations in corporate productivity, information security, and management. Stay tuned for the new AI-enhanced Cyberdigm document centralization solution!

6. After implementing Destiny ECM, what has changed the most in your work?

(1) Document Centralization and Assetization! Reduced Data Loss and Monitored History

The biggest change after implementing the document centralization solution is that previously scattered documents are now centralized, allowing for their assetization. As all document usage history is recorded, security has improved significantly. We configured document extraction to be user-approved, increasing convenience, while real-time monitoring allows us to immediately check and act on any unusual activity or abnormal extraction logs.
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(2) Improved Internal Security Awareness

Initially, some users may not have recognized the document centralization solution as a security system. Over time, however, the perception has shifted, and users now view the system as something akin to CCTV. While it’s not actually that restrictive, this change in perception has raised overall security awareness among employees. Now, everyone places greater importance on security, and the company has also seen significant improvements in security management.

7. What advice would you give to other companies considering Destiny ECM?

I recommend it to companies that want to protect their scattered internal knowledge assets.

One piece of advice for companies considering implementation is to establish a folder classification system early on. A well-organized classification system ensures smooth maintenance and management later. Without it, confusion can arise post-implementation. At HLB, we faced some difficulties when setting up our folder classification system, as many employees were unfamiliar with document management and organization. It’s essential to strike a balance between giving autonomy to departments and providing guidelines for consistent organization. A solid classification system would have been beneficial.

Having a sufficient preparation period before implementation, setting up the framework, and then filling in the details afterward would make the process smoother and more efficient.

8. What score would you give to your overall satisfaction with the document centralization solution out of 10?

I’d rate my overall satisfaction with the document centralization solution at around 8 out of 10.

Since its implementation, there have been very few system errors, so there’s little I need to manage in terms of document centralization. The lack of disruptions has kept me worry-free. Users also seem to have had no major issues, and although we initially had concerns about system speed, it turned out to be fine, even for users in remote areas. The system has proven to be very stable.