Due to the nature of their industries, pharmaceutical and medical device companies often conduct extensive research, making them highly sensitive to document loss and leakage. They also manage large volumes of data, necessitating easy and efficient document sharing and systematic management.

 

How have these companies used Cyberdigm’s document centralization solutions to prevent document loss and leakage, and to solve their document sharing and management issues?

Let’s find out in the collected interviews with our customers!

 

 

 

Hironic
2016 /  cloudium

 

 

 

Hironic adopted cloudium in 2016. Before cloudium, Hironic used a traditional NAS server, which made managing company documents challenging, particularly with handling PCs of departing employees.

 

A significant drawback of NAS servers is that if someone with access permissions uses the documents, there’s no way to track when and to whom the documents are exported. Document centralization requires department document manager approval before documents can be sent outside, preventing document leakage incidents. Additionally, documents are shared via URLs rather than direct file transfers, allowing managers to track important documents and check when and where externally shared documents are downloaded.

 

When handing over tasks from a departing employee, the usual process involves the departing employee backing up and passing on the data to the successor, with the manager checking and formatting the departing employee’s PC. However, this process risks document deletion by the departing employee or unintentional loss of important documents. With document centralization, documents deleted by users can be recovered from the trash at any time, with only administrators able to permanently delete documents. Handovers are also streamlined by changing the successor’s permissions, ensuring a quick and complete transfer of documents.

 

 

Kyungbo Pharmaceutical

2019 / Destiny ECM 

 

 

Kyungbo Pharmaceutical initially used another document centralization solution from 2012. However, due to decreasing speed and frequent errors, they switched to Cyberdigm's Destiny ECM in 2019. Choosing a new vendor was a meticulous process, focusing on speed, stability, and technical capabilities. Cyberdigm was selected for its numerous references and excellent technical prowess.

 

As a pharmaceutical company, Kyungbo Pharmaceutical generates many research data and experiment documents. The Project Group Management feature in Destiny ECM allowed for strict management of these documents by setting permissions so only relevant groups could view them. External export of experimental data also required final approval from executives, ensuring strong control over document outflows.

 

 

 

Another aspect Kyungbo Pharmaceutical appreciated was version management. The previous system recorded versions only by folder, not individually, necessitating manual version numbering. With Cyberdigm’s solution, documents are automatically version-controlled upon closing, eliminating inefficiencies and reducing redundant documents, resulting in better storage utilization

 

 

Vigencell

2021 / cloudium

 

 

 

Vigencell, specializing in immune cell therapy, began using cloudium in 2021. Before adopting document centralization, they faced inconveniences uploading documents to groupware for central management and needed to prevent document loss due to accidental modifications or deletions.

 

In line with their pharmaceutical research and development activities, Vigencell generates large volumes of experimental data. Transferring these data via USB to personal PCs was slow and risky. The automatic storage of work outputs in a central repository eliminated the need for USB transfers and groupware uploads. With all outputs stored centrally, they could maintain work continuity during remote work as efficiently as in the office.

 

Despite lacking IT specialists, the easy permission management of cloudium enabled smooth integration as a work platform. With user guides and internal training, all employees quickly adapted to the system.

 

 

 

PCL

2020 / cloudium

 

 

 

PCL, a medical device company specializing in in-vitro diagnostics, adopted cloudium in 2020 amid increased demand for diagnostic kits due to COVID-19. They needed a systematic document management solution and robust security for critical documents. They also aimed to improve document sharing between headquarters and branches, previously done via messenger and email.

 

A significant advantage of document centralization is the ability to access all documents stored in a central repository from anywhere with server access. This meant that documents created at headquarters could be immediately accessed by branches, enhancing efficiency without the need for cumbersome email or messenger exchanges.

 

The solution also mitigated risks of departing employees maliciously deleting documents. Deleted documents can be recovered from the trash, preventing both internal and external document losses.